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Home > Customer Support
At Thoughtbus our goal is your organization's success.
To help enable this, we provide you with support to ensure you are able
to productively use the Thoughtbus hosted services.
Getting Started
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Once you've signed up for the service,
you can get started right away using Outlook Web Access! Just point
your browser at http://mail.thoughtbus.com
and you're off and running. Outlook Web Access is a great way to
get to your email when you're traveling, whether you're on the road or
in the air.
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Using
the full Outlook client
Using
Windows Mail, Outlook Express or Mozilla Thunderbird
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You can also connect to Thoughtbus using
Outlook Express, Windows Mail (on Vista), or Mozilla Thunderbird. (Note
that with this configuration, you will not be able to use a number of
features, including views, and forms such as Contacts and Appointments,
that are so useful when working with Thoughtbus via Outlook and Outlook
Web Access. In addition, Public Folders are only available via IMAP if
your Thoughtbus mailbox is on an Exchange 2003 server and you
substitute the hostname 'imail2k3.thoughtbus.com' to replace the
standard 'imail.thoughtbus.com' in the following procedures. If your
mailbox is then moved to Exchange 2007, this email client configuration
using 'imail2k3.thoughtbus.com' will stop working.)
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Outlook
Express instructions
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Thunderbird
instructions
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Windows Mail
(Vista) instructions
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Windows Live
Mail (Windows 7) instructions
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Macintosh
OS X users
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Thoughtbus supports the use of Microsoft
Entourage 2008 ‘Classic’, Entourage 2008 W.S.E., and the Macintosh Mail
client with our Exchange service. If you're using a Mac, we recommend
that Exchange 2007 users choose Entourage 2008 W.S.E. for the broadest
feature support including classifying your mailbox items with various
Categories, being able to use the Out-of-Office wizard, etc. The Snow
Leopard edition of Mac Mail client also supports synchronization of
email, calendars, and contacts, along with tasks and notes, but
previous versions of Mac Mail only support email synchronization.
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Entourage 2008
Web Services Edition instructions
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Entourage 2008
instructions
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Mac Mail -
OS/X 10.6 Snow Leopard instructions
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Mac Mail instructions
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Using
the Administration Console
Working
with the Thoughtbus Ultimate Anti-Spam Protector
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If your organization chooses to
subscribe to the Ultimate Anti-Spam Protector, there is a separate
Administration Console that your organization's administrator(s) can use
to specify per-user configurations, to view the site-wide spam
quarantine, and to setup site-wide rules.
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Administrator(s): https://mail.thoughtbus.com/antispam/admin
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In addition, everyone in the organization will be
able to work with their User Policy Manager to define their own
'approve' and 'block' rules.
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User(s): https://mail.thoughtbus.com/antispam/upm
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Setting
up Exchange ActiveSync for your Palm Pre, Android, iPhone, Windows Mobile PocketPC or SmartPhone, or Treo
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Thoughtbus provides Exchange ActiveSync support for
Palm Pre, select Android devices, iPhone, Windows Mobile Pocket PC and SmartPhones, and Treo 680 and 700p wireless
handhelds. Please follow these step-by-step instructions for wireless
e-mail, contacts, and calendar synchronization:
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Exchange
ActiveSync instructions
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Setting
up your Blackberry Wireless Handheld
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Thoughtbus provides full support for BlackBerry wireless
handhelds, versions 4.0 and higher (extra charge applies). Once you've
ordered BlackBerry support for your Thoughtbus account, follow these
step-by-step instructions to set up wireless synchronization:
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BlackBerry
Enterprise Server (BES) instructions
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Setting
up GoodLink for your Treo 600, 650, 700, PocketPC or Windows Smartphone
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Thoughtbus provides full support for Good Mobile
Messaging (GoodLink) on Apple iPhones, Google Androids, Treo 700p, 680, and 650's,
and supported Windows Mobile PocketPC/Smartphones (extra charge applies). GoodLink provides a secure messaging solution for your iPhone or Android device, with full on-device data encryption!
Once you've ordered Good Mobile Messaging (GoodLink) service for your
Thoughtbus account, follow these step-by-step instructions for wireless
e-mail, calendar, contacts, (and tasks and notes on Treo's and Windows Mobile devices) synchronization:
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Good
Mobile Messaging (GoodLink) instructions
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Accessing
Thoughtbus Email from your iPhone
Accessing
Thoughtbus Email from your Cell Phone
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For Exchange Server 2003 mailboxes only; not
available for Exchange Server 2007 mailboxes -- if your cell phone or
PDA is setup with WAP connectivity (for example, Verizon's 'Mobile Web'
option), you can connect to Thoughtbus to check email, contacts, and
more. Just browse on your WAP device to https://mail.thoughtbus.com/oma
and you're on your way! Note: when you sign in, use the 'user@organization.com'
format for your username.
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Logging
onto your Thoughtbus Hosted SharePoint Intranet
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If your organization has been setup with a
SharePoint intranet, then it generally has a URL in the format of
https://<Your Organization Name>.thoughtbus.com - just logon with
your Thoughtbus username and password to open your organization's
intranet.
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If you have trouble getting connected to Thoughtbus,
or require technical support, please email support@thoughtbus.com or just
give us a call at 800-385-0474.
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