Customer Support

If you have trouble getting connected to Thoughtbus, or require technical support:

Click here

phone
800-385-0474

February 27, 2013: If you have an iPhone or iPad that is running iOS 6.1, and your phone or tablet performs poorly after accepting a calendar invitation, please update your phone to iOS 6.1.2. Here is Apple's support article discussing this further.

Customer Support

Information and assistance when you need it.


The robust, yet affordable suite of hosted services Thoughtbus provides are why most organizations become customers. Our friendly, knowledgeable and dedicated North American based support staff is a major reason they stay with us for the long term.

Your organization's success is our goal. When you need help, we are committed to giving you the guidance and resources you need. From basic setup instructions to frequently asked questions to contacting technical support, you can find the information you need here.

Getting Started

Once you have signed up for the service, you can get started right away using Outlook Web App! Just point your browser at http://mail.thoughtbus.com and you are off and running. Outlook Web App (OWA) is a great way to get to your email/calendar/contacts/tasks/notes when you are traveling, or otherwise not at your own computer.

If you will be using OWA frequently from your primary (secured) computer, at work and home and in-transit, you can avoid having to re-enter your password by using our 'Basic Authentication' interface to OWA. Please note that for this interface, the 'sign out' option only takes effect when you close all of your browser windows. Access the 'Basic Authentication' OWA from http://imail2.thoughtbus.com

If you are using a web-enabled cellphone (including smartphones) and want quick text-only access to your Exchange 2010 mailbox, including email/calendar/contacts/tasks/notes, try 'OWA Mini' (which also uses a 'Basic Authentication' interface) by browsing to http://mail.thoughtbus.com/owa/oma.

Using the full Outlook client for Windows

Depending on the version of Outlook you are using, the operating system on your computer(s), and your Internet connectivity restrictions, there are a number of ways to configure the full Outlook client.

Here are quick links to our standard step-by-step configuration instructions:

Outlook 2013

Outlook 2010

Outlook 2007

Outlook 2003

Macintosh OS X users

Thoughtbus supports the use of Microsoft Outlook 2011, Entourage 2008 W.S.E., Entourage 2008 ‘Classic’ (for Exchange 2007 only), and the Macintosh Mail client with our Exchange service. If you are using a Mac, we recommend Outlook 2011 for the broadest Exchange Server feature support - including support for tasks and notes, classifying your mailbox items with various Categories, being able to use the Out-of-Office wizard, etc. The Snow Leopard and newer editions of Mac Mail client also support synchronization of email, calendars, and contacts, along with tasks and notes, but previous versions of Mac Mail only support email synchronization.

Outlook 2011 for OS/X instructions

Entourage 2008 Web Services Edition instructions

Entourage 2008 instructions

Mac Mail - OS/X 10.6 Snow Leopard instructions

Mac Mail instructions

Using Other IMAP/SMTP Clients, including Windows Live Mail and Mozilla Thunderbird

You can also connect to Thoughtbus using Windows Live Mail (on Windows 7), Windows Mail (on Vista), Outlook Express, or Mozilla Thunderbird. (Note that with this configuration, you will not be able to use a number of features, including views, and forms such as Contacts, Appointments, and Tasks, that are so useful when working with Thoughtbus via Outlook and Outlook Web Access.)

Windows Live Mail (Windows 7) instructions

Thunderbird instructions

Windows Mail (Vista) instructions

Outlook Express instructions

Using the Administration Console

The Administration Console gives your organization's administrator(s) the capability to administer your users, contacts, distribution lists, public folders, and SharePoint too. It is a user-friendly provisioning tool for your use. Review Getting Started with the Administration Console to quickly get comfortable with the console.

To login, go to http://mail.Thoughtbus.com/adminconsole/.

Here are step-by-step instructions for many common administration tasks: Using the Admin Console

Working with the Thoughtbus Ultimate Anti-Spam Protector

Ultimate Anti-Spam Protector is included with each Thoughtbus hosted exchange mailbox, and there is a separate Administration Console that your organization's administrator(s) can use to specify per-user configurations, to view the site-wide spam quarantine, and to setup site-wide rules. The Console also provides online help.

Administrator(s): https://mail.thoughtbus.com/antispam/admin

In addition, everyone in the organization will be able to work with their User Policy Manager (UPM) to define their own 'approve' and 'block' rules. The UPM also provides online help.

User(s): https://mail.thoughtbus.com/antispam/upm

Setting up Exchange ActiveSync for your Android, iPhone/iPad, or Windows Phone

Thoughtbus provides Exchange ActiveSync support for Android devices, iPhones and iPads, and Windows Phone wireless handhelds. (Support for other smartphone models is available on request via email to support@thoughtbus.com.) Please follow these step-by-step instructions for wireless e-mail, contacts, and calendar synchronization:

Exchange ActiveSync instructions

Setting up your Blackberry Wireless Handheld

Thoughtbus provides full support for BlackBerry wireless handhelds, versions 4.0 and higher (extra charge applies for BlackBerry Enterprise Server; used for devices prior to the 'BlackBerry 10' operating system). For 'BlackBerry 10' devices such as the 'Z10', please follow these instructions:

BlackBerry Z10 (Exchange ActiveSync) instructions

For BlackBerry devices using operating system versions prior to the 'BlackBerry 10', once you have ordered BlackBerry support for your Thoughtbus account, follow these step-by-step instructions to set up wireless synchronization:

BlackBerry Enterprise Server (BES) instructions

Accessing Thoughtbus Email from your iPhone

Configure your iPhone to connect to your Thoughtbus mailbox:

iPhone setup, v.2, 3, 4, and 5 -- Exchange ActiveSync

iPhone setup, v.1.1.4 or older -- IMAP

Logging onto your Thoughtbus Hosted SharePoint Intranet

If your organization has been provided a SharePoint intranet, then it generally has a URL in the format of https://(Your-Organization-Name).thoughtbus.com, or https://(Your-Organization-Name).a.thoughtbus.com, or https://(Your-Organization-Name).b.thoughtbus.com.  Logon with your Thoughtbus username and password to open your organization's intranet.

Configuring and using your Thoughtbus Hosted Lync Server

If your organization subscribes to Thoughtbus hosted Lync Server, please use one of these two guides to familiarize yourself with Lync Server's capabilities and how to use them:

Lync 2010 for Windows - Installation and Getting Started Guide

Lync 2011 for Mac OS/X - Installation and Getting Started Guide


Please note that if your organization subscribes to 'Lync Professional', you have access to IM, Presence, and Group Chat. If your organization subscribes to 'Lync Enterprise', you have access to the 'Professional' features, plus the Web Conferencing capabilities.

Logging onto your Thoughtbus Hosted Dynamics CRM 2011

If your organization subscribes to Thoughtbus hosted Dynamics CRM 2011, then there is a URL in the format of https://(Your-Organization-Name).crm.thoughtbus.com that you can access if your Thoughtbus user account has been granted access to CRM. This URL will provide full functionality via Internet Explorer version 7, 8, or 9, and limited functionality via other web browsers. Using Outlook 2010, 2007, and 2003, you can get extensive read/write access to your CRM environment. To configure Outlook for this, please review Dynamics CRM 2011 Outlook Add-In Installation

Creating and Configuring Public Folders

Public Folders are a tried and true way to quickly access information that is valuable to your entire organization, or a group within your organization, right from Outlook (on Windows and Mac OS/X) and Outlook Web App.

Your Thoughtbus Administrator must create and configure Public Folders for your organization. A mail enabled public folder enables a group of employees (or all employees) to view and respond to emails sent to the group email address without the need to login to a separate email account.  For example, a public folder named Sales can be “mail enabled” for the Sales team of an organization providing them with access to view and respond to emails that come in for the sales@organization.com email address. 

For some ideas on how to leverage Public Folders, read our Public Folders post on our Blog.

Creating Public Folders

Assigning Permissions to a Public Folder

Change the permissions for everyone in your organization

Grant specific users or groups more access than the default permission level for all users in your organization

Mail-enable Public Folders


If you have trouble getting connected to Thoughtbus, or require technical support, please Click here or call us 24/7 at 800-385-0474.

Customer Support

If you have trouble getting connected to Thoughtbus, or require technical support:

Click here

phone
800-385-0474

February 27, 2013: If you have an iPhone or iPad that is running iOS 6.1, and your phone or tablet performs poorly after accepting a calendar invitation, please update your phone to iOS 6.1.2. Here is Apple's support article discussing this further.

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