Information and assistance when you need it.
The robust, yet affordable suite of hosted services Thoughtbus provides are why most organizations become customers. Our friendly, knowledgeable and dedicated North American based support staff is a major reason they stay with us for the long term.
Your organization's success is our goal. When you need help, we are committed to giving you the guidance and resources you need. From basic setup instructions to frequently asked questions to contacting technical support, you can find the information you need here.
Once you have signed up for the service, you can get started right away using Outlook Web App! Just point your browser at http://mail.thoughtbus.com and you are off and running. Outlook Web App (OWA) is a great way to get to your email/calendar/contacts/tasks/notes when you are traveling, or otherwise not at your own computer.
If you will be using OWA frequently from your primary (secured) computer, at work and home and in-transit, you can avoid having to re-enter your password by using our 'Basic Authentication' interface to OWA. Please note that for this interface, the 'sign out' option only takes effect when you close all of your browser windows. Access the 'Basic Authentication' OWA from http://imail2.thoughtbus.com
If you are using a web-enabled cellphone (including smartphones) and want quick text-only access to your Exchange 2010 mailbox, including email/calendar/contacts/tasks/notes, try 'OWA Mini' (which also uses a 'Basic Authentication' interface) by browsing to http://mail.thoughtbus.com/owa/oma.
Using the full Outlook client for Windows
Depending on the version of Outlook you are using, the operating system on your computer(s), and your Internet connectivity restrictions, there are a number of ways to configure the full Outlook client.
Here are quick links to our standard step-by-step configuration instructions:
Macintosh OS X users
Thoughtbus supports the use of Microsoft Outlook 2011, Entourage 2008 W.S.E., Entourage 2008 ‘Classic’ (for Exchange 2007 only), and the Macintosh Mail client with our Exchange service. If you are using a Mac, we recommend Outlook 2011 for the broadest Exchange Server feature support - including support for tasks and notes, classifying your mailbox items with various Categories, being able to use the Out-of-Office wizard, etc. The Snow Leopard and newer editions of Mac Mail client also support synchronization of email, calendars, and contacts, along with tasks and notes, but previous versions of Mac Mail only support email synchronization.
Outlook 2011 for OS/X instructions
Entourage 2008 Web Services Edition instructions
Entourage 2008 instructions
Mac Mail - OS/X 10.6 Snow Leopard instructions
Mac Mail instructions
Using Other IMAP/SMTP Clients, including Windows Live Mail and Mozilla Thunderbird
You can also connect to Thoughtbus using Windows Live Mail (on Windows 7), Windows Mail (on Vista), Outlook Express, or Mozilla Thunderbird. (Note that with this configuration, you will not be able to use a number of features, including views, and forms such as Contacts, Appointments, and Tasks, that are so useful when working with Thoughtbus via Outlook and Outlook Web Access.)
Windows Live Mail (Windows 7) instructions
Windows Mail (Vista) instructions
Outlook Express instructions
Using the Administration Console
The Administration Console gives your organization's administrator(s) the capability to administer your users, contacts, distribution lists, public folders, and SharePoint too. It is a user-friendly provisioning tool for your use. Review Getting Started with the Administration Console to quickly get comfortable with the console.
To login, go to http://mail.Thoughtbus.com/adminconsole/.
Here are step-by-step instructions for many common administration tasks: Using the Admin Console
Working with the Thoughtbus Ultimate Anti-Spam Protector
Ultimate Anti-Spam Protector is included with each Thoughtbus hosted exchange mailbox, and there is a separate Administration Console that your organization's administrator(s) can use to specify per-user configurations, to view the site-wide spam quarantine, and to setup site-wide rules. The Console also provides online help.
In addition, everyone in the organization will be able to work with their User Policy Manager (UPM) to define their own 'approve' and 'block' rules. The UPM also provides online help.
Setting up Exchange ActiveSync for your Android, iPhone/iPad, or Windows Phone
Thoughtbus provides Exchange ActiveSync support for Android devices, iPhones and iPads, and Windows Phone wireless handhelds. (Support for other smartphone models is available on request via email to email@example.com.) Please follow these step-by-step instructions for wireless e-mail, contacts, and calendar synchronization:
Exchange ActiveSync instructions
Setting up your Blackberry Wireless Handheld
Thoughtbus provides full support for BlackBerry wireless handhelds, versions 4.0 and higher (extra charge applies for BlackBerry Enterprise Server; used for devices prior to the 'BlackBerry 10' operating system). For 'BlackBerry 10' devices such as the 'Z10', please follow these instructions:
BlackBerry Z10 (Exchange ActiveSync) instructions
For BlackBerry devices using operating system versions prior to the 'BlackBerry 10', once you have ordered BlackBerry support for your Thoughtbus account, follow these step-by-step instructions to set up wireless synchronization:
BlackBerry Enterprise Server (BES) instructions
Accessing Thoughtbus Email from your iPhone
Configure your iPhone to connect to your Thoughtbus mailbox:
iPhone setup, v.2, 3, 4, and 5 -- Exchange ActiveSync
iPhone setup, v.1.1.4 or older -- IMAP
Logging onto your Thoughtbus Hosted SharePoint Intranet
If your organization has been provided a SharePoint intranet, then it generally has a URL in the format of https://(Your-Organization-Name).thoughtbus.com, or https://(Your-Organization-Name).a.thoughtbus.com, or https://(Your-Organization-Name).b.thoughtbus.com. Logon with your Thoughtbus username and password to open your organization's intranet.
Configuring and using your Thoughtbus Hosted Lync Server
If your organization subscribes to Thoughtbus hosted Lync Server, please use one of these two guides to familiarize yourself with Lync Server's capabilities and how to use them:
Lync 2010 for Windows - Installation and Getting Started Guide
Lync 2011 for Mac OS/X - Installation and Getting Started Guide
Please note that if your organization subscribes to 'Lync Professional', you have access to IM, Presence, and Group Chat. If your organization subscribes to 'Lync Enterprise', you have access to the 'Professional' features, plus the Web Conferencing capabilities.
Logging onto your Thoughtbus Hosted Dynamics CRM 2011
If your organization subscribes to Thoughtbus hosted Dynamics CRM 2011, then there is a URL in the format of https://(Your-Organization-Name).crm.thoughtbus.com that you can access if your Thoughtbus user account has been granted access to CRM. This URL will provide full functionality via Internet Explorer version 7, 8, or 9, and limited functionality via other web browsers. Using Outlook 2010, 2007, and 2003, you can get extensive read/write access to your CRM environment. To configure Outlook for this, please review Dynamics CRM 2011 Outlook Add-In Installation
Creating and Configuring Public Folders
Public Folders are a tried and true way to quickly access information that is valuable to your entire organization, or a group within your organization, right from Outlook (on Windows and Mac OS/X) and Outlook Web App.
Your Thoughtbus Administrator must create and configure Public Folders for your organization. A mail enabled public folder enables a group of employees (or all employees) to view and respond to emails sent to the group email address without the need to login to a separate email account. For example, a public folder named Sales can be “mail enabled” for the Sales team of an organization providing them with access to view and respond to emails that come in for the firstname.lastname@example.org email address.
For some ideas on how to leverage Public Folders, read our Public Folders post on our Blog.
Creating Public Folders
Assigning Permissions to a Public Folder
Change the permissions for everyone in your organization
Grant specific users or groups more access than the default permission level for all users in your organization
Mail-enable Public Folders
If you have trouble getting connected to Thoughtbus, or require technical support, please Click here or call us 24/7 at 800-385-0474.